Refund policy

At The Aura Leaf, we are committed to providing premium-quality hair oils and exceptional customer service. We stand behind our products and want every purchase to be a positive experience. If you are not satisfied with your purchase, we will do our best to make things right.

Conditions for Refund
You can request a refund within 30 days of receiving your order.
The product must be returned in its original packaging, completely unused, and in the same condition as received.
Products that show signs of use or have been opened are not eligible for a refund.
The product must not have been exposed to extreme temperatures or improper storage conditions.

How to Initiate a Refund
To request a refund, please follow these simple steps:
Send an email to auraleaf.botanics@gmail.com with your order number and reason for return.
If applicable, include photos of the unopened product and original packaging.
Our customer service team will review your request within 3-5 business days and provide instructions on how to return the product.

Refund Process
Once we receive your returned item:
Our team will inspect the product to ensure it meets the conditions of our refund policy.
If your return is approved, your refund will be processed, and a credit will be automatically applied to your original payment method.
Refunds typically appear in your account within 5-7 business days, depending on your bank or payment provider.
Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund amount.

Exchanges
In the event that you receive a damaged or defective item, we are happy to exchange it for a new one at no additional cost. Please email us as soon as possible to initiate an exchange, and we will provide you with a prepaid return shipping label.

What We Don't Accept for Refund
Products that have been used or opened.
Items damaged due to mishandling after delivery.
Products purchased more than 30 days ago.
Items without a valid proof of purchase or order number.

Contact Us
If you have any questions about our refund policy or need assistance with a return, please don't hesitate to reach out:
Email: auraleaf.botanics@gmail.com
Website: www.theauraleaf.com
We appreciate your trust in The Aura Leaf and look forward to providing you with premium hair care solutions!
Last Updated: April 2026© The Aura Leaf. All rights reserved.